Privacy Policy for Imphal Fresh

Operated By: Epanath Innovations Private Limited
Last Updated: September 24, 2025
Effective Date: September 27, 2025(IST)

1. Introduction

Imphal Fresh (“we,” “us,” or “our”), operated by Epanath Innovations Private Limited, provides grocery and vegetable delivery services in Imphal, Manipur, India through our mobile application (“App”) and website [www.impalfresh.com] (“Website”).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Services.

By using our App or Website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect only the information necessary to provide and improve our Services.

a) Mobile Application Users (Direct Login)

• Personal Information: Full name, delivery address, phone number, email address.
• Order Information: Items ordered, payment status, delivery instructions.
• Device Information (optional): Device type, operating system, usage statistics for troubleshooting.

b) Website Users (Social Login – Facebook/Google)

When signing in through Facebook or Google, we collect only:

• Basic Profile Data: Name, email address, profile picture, and account ID.
• No additional permissions (such as friends list, posts, or location) are requested.

Additionally, if you provide details directly on our Website:

• Account Details: Delivery address, phone number.
• Content Submitted: Reviews, feedback, or orders.
• Technical Data: IP address, browser type, cookies (see Section 8).

3. How We Use Your Information

We use your information exclusively to:

• Create and maintain your account (via direct signup or social login).
• Process and deliver your orders.
• Communicate order updates, payments, and support messages.
• Comply with legal and regulatory obligations.

We do not:

• Sell, trade, or rent your personal data to third parties.
• Use Facebook/Google data for advertising, cross-site tracking, or profiling.
• Combine social login data with other sources without your explicit consent.

4. Sharing of Information

Your information may be shared only in the following limited circumstances:

• Delivery Staff: Name, address, and phone number for fulfilling orders.
• Service Providers: Trusted third parties such as payment gateways (e.g., PhonePe), SMS/email service providers. They are bound by confidentiality and data protection obligations.
• Facebook/Google: If you log in via social accounts, data shared with these platforms is subject to their own privacy policies.
• Legal Obligations: We may disclose information if required by law, court order, or government authorities.

5. Data Storage & Retention

• Data is securely stored on Hostinger servers in India.
• We retain your data only as long as necessary to operate our Services and meet legal requirements.
• Upon account deletion, data is permanently erased within 30 days.

6. Your Rights

Depending on applicable law, you may have the right to:

• Access and obtain a copy of your data.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal information (subject to legal obligations).
• Withdraw social login permissions (via Facebook/Google settings).
• Request data portability.

To exercise these rights, you may:

• Use the “Delete Account” option by login to our Website, or
• Contact us at privacy@imphalfresh.com.

7. Children’s Privacy

• Our Services are intended for users aged 13 and above.
• We do not knowingly collect data from children under 18.
• For EU users, the minimum age is 16 years.

8. Cookies & Tracking (Website Only)

• Essential Cookies: Required for login sessions and cart functionality.
• Analytical Cookies: Optional and used only with your consent (via our cookie banner).
• You may manage cookie preferences through your browser settings at any time.

9. Data Security

We implement safeguards to protect your personal data:

• SSL/TLS encryption for all transfers.
• PCI-DSS compliance for payment information.
• Regular audits and restricted data access.

Despite these measures, no system is 100% secure, and we cannot guarantee absolute protection.

10. International Data Transfer(For web user)

• Our core operations are based in India.
• Some third-party services (e.g., Facebook/Google, payment processors) may store data on servers outside India.
• By using our Services, you consent to such limited international transfers.

11. Updates to This Policy

• We may update this Privacy Policy periodically.
• Significant changes will be notified via:

1. Website banner, or
2. Email to registered users.

• The updated policy will include a revised “Last Updated” date.

12. Contact Us

If you have questions or complaints regarding this Privacy Policy or our data practices, please contact us:

Epanath Innovations Private Limited
Sagolband Tera Amudon Akham Leikai
Imphal, Manipur, India

📧 Email: support@imphalfresh.com / privacy@imphalfresh.com